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MONTH
|
TOPICS
|
|
|
|
|
January
|
- Total Performance Scorecard
- Effective Executive
Speaking
- Preparing for ISO 9001:2000
(Implementation & Certification)
|
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|
|
February
|
- Training Needs Analysis
- Advanced Administration
and Secretarial Skills
- Team Building Workshop
|
|
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March
|
- Up Your Service ,
Ron Kaufman
- Lead Auditor
- Competitive Strategy:
How to Develop Winning Marketing Plans and Breakthrough
Strategies
|
|
|
|
|
April
|
- Implementing a Quality
Improvement Process
- Reviewing & Improving
your Visionary Strategy and BP Process
- Six Sigma
- Leadership – Transformational
& Charismatic Approach
|
|
|
|
|
May
|
- Quality Tools & Techniques
– Learning the Everyday Application at Work
- Total Quality Management
: EFQM
- Customer Satisfaction
Measurement Systems for a Service Organization
|
|
|
|
| June |
- Using "ISO 9004:2000"
for Business Process Improvement
- Food Safety Management
Systems – HACCP
- Balancing the Balanced
Scorecard
|
