The global economy is undergoing significant changes, including smart homes and living, smart factories, and smart cities that will transform the businesses of governments, corporations and individuals. Dubai fully understands the importance and benefits of a smarter and more sustainable future. The Emirate is investing to achieve the vision of His Highness Sheikh Mohammed Bin Rashid Al Maktoum, UAE Vice President, Prime Minister and Ruler of Dubai to make Dubai the preferred place to live, work and visit as well as a smart and sustainable city and a pivotal hub of the global economy by 2021.
Dubai has deployed various initiatives and projects to achieve His Highness’ vision and transform the whole Emirate, and not just any specific industry, into a smart city. This includes an enabling regulatory environment with modern physical as well as information and communication infrastructure; support for R&D and human capital development; and entrepreneurial capabilities and linkages to tap into global knowledge and financing arrangements. Importantly, Dubai has also adopted and integrated the concepts of quality and excellence into every aspect of business and public life in the Emirate.
However, achieving and sustaining outstanding levels of performance or excellence that exceed the expectations of all stakeholders requires joint efforts between the public and private sectors. The journey to qualitative, strong and sustainable growth is, by definition, a co-operative and collective one.
By making quality an organizational imperative and a personal duty, companies will offer clients value-added products and higher returns on investment. The establishment of the Dubai Quality Award was the first step in this direction. The next step is to set up the Dubai Quality Group to support organizations and to contribute to ‘Dubai’s Drive for Quality.’
Sami Al Qamzi
Department of Economic Development, Dubai