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Management Consultant Services
Management Consultant Services
With DQG’s network of quality specialists & associates, it can facilitate partners to have access to information, resources and expertise from both local and international bodies. This service is offered in both English & Arabic languages.
Management Consultancy for Various Popular ISO Standards
ISO26000
Corporate Social Responsibility
ISO10003
Customer Satisfaction
ISO22301
Business Continuity Management
ISO14001
Environment Management System
ISO31000
Risk Management
ISO10002
Customer Complaint Management System
ISO27001
Information Security Management System
ISO45001
Occupational Health and Safety
ISO9001
Quality Management System
ISO26000
المسؤولية الاجتماعية للشركات
ISO10003
رضا العملاء
ISO22301
إدارة استمرارية الأعمال
ISO14001
نظام إدارة البيئة
ISO31000
إدارة المخاطر
ISO10002
نظام إدارة شكاوى العملاء
ISO27001
نظام إدارة أمن المعلومات
ISO45001
الصحة والسلامة المهنية
ISO9001
نظام إدارة الجودة
QUALITY ENHANCERS MODULES TRAINING AND CERTIFICATION
Root Cause Analysis
Failure Mode and Effect Analysis-FMEA
Lean Six Sigma Black Belt
Structured surveys formatting and comprehensive report writing
Seven Quality Tools
Lean Six Sigma Green Belt
Quality Function Deployment-QFD
Balance score card/Dashboard concept and its implementation
تحليل السبب الجذري
تحليل أنماط الفشل وتأثيره (FMEA)
لين ستة سيجما الحزام الأسود
تنسيق الدراسات الاستقصائية المنظمة وكتابة التقارير الشاملة
أدوات الجودة السبعة
لين ستة سيجما الحزام الأسود
نشر وظائف الجودة (QFD)
مفهوم بطاقة الأداء المتوازن / لوحة المعلومات وتطبيقه.
SERVICES OFFERED
1
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Gap Analysis.
2
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Documentation of mandatory procedure, support service procedures, operation support procedures. forms and the relevant policies.
3
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Documentation of Business Plan, Risk Register, Strategic Plan, KPI, Business Continuity Plan.
4
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Non-IRCA certified internal auditor training for various ISO standards.
5
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IRCA certified internal auditor for various ISO standards.
6
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IRCA certified lead auditor training for various ISO standards.
7
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Conduct various stakeholders satisfaction survey followed by documentation of structured report capturing needs and expectations of the relevant stakeholders.
8
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Audit support during certification body audit 9 System maintenance post certification audit.
Balance Scorecard and its implementation:
Deals with the five pillar of the scorecard like Financial, Customers, Processes, Organization and Learning, Corporate Social Responsibilities. Setting goals, objectives, KPI, Initiatives, time frame, accountable person, review frequency for each leg of the score card and its alignment with the organizational Mission Vision and Values.
Root Cause Analysis
Use of 4 W and 2 H process to penetrate to the depth of the problem. Use of Ishikawa Diagram/ Fish bone Diagram to ascertain the root cause. Use of ribs of the fish, and write in headings of the main problem areas. Most situations are covered by: a) People b) Place c) Methods d) Plant e) Equipment f) Materials. Follow why, why, why till you grab the root cause that of course must not be a symptoms.
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Seven Quality Tools
Discussion on mode of application of Flow chart, Run chart, Histogram, Pareto Chart, Cause Effect Analysis, Scatter Diagram, Control Chart. It is set of tools used by Quality Professionals all over the world irrespective of the industries they do belong.
Survey Guidelines and Survey Reporting
Use of 4 W and 2 H process to penetrate to the depth of the problem. Use of Ishikawa Diagram/ Fish bone Diagram to ascertain the root cause. Use of ribs of the fish, and write in headings of the main problem areas. Most situations are covered by: a) People b) Place c) Methods d) Plant e) Equipment f) Materials. Follow why, why, why till you grab the root cause that of course must not be a symptoms.
Failure Mode and Effect Analysis
When a process, product or service is being designed or redesigned, after Quality Deployment Function (QDF). When an existing process, product or service is being applied in a new way. Before developing control plans for a new or modified process. When improvement goals are planned for an existing process, product or service. When analysing failures of an existing process, product or service. Periodically throughout the life of the process, product or service.
Quality Function Deployment
Is a structural approach defining customer needs or requirements and translating them into specific plans to produce products to meet those needs. “The voice of customers” is the term to describe these stated and unstated customers’ needs and requirements.
HEALTH-SAFETY & ENVIRONMENT MODULES TRAINING AND CERTIFICATION
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General awareness of ISO 45001 and ISO 14001 International Standards
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Hazards Identification and Risk Assessment-HIRA
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Legal Register Compliances
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Products Life Cycle
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Aspect-Impact Register
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Internal Audit Training
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Working at Height
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Working in Confined Space
ISO 14001 and ISO 45001 Foundation Training
Deals with the five pillar of the scorecard like Financial, Customers, Processes, Organization and Learning, Corporate Social Responsibilities. Setting goals, objectives, KPI, Initiatives, time frame, accountable person, review frequency for each leg of the score card and its alignment with the organizational Mission Vision and Values.
Internal Audit Training
Use of 4 W and 2 H process to penetrate to the depth of the problem. Use of Ishikawa Diagram/ Fish bone Diagram to ascertain the root cause. Use of ribs of the fish, and write in headings of the main problem areas. Most situations are covered by: a) People b) Place c) Methods d) Plant e) Equipment f) Materials. Follow why, why, why till you grab the root cause that of course must not be a symptoms.
Risk Management and Risk Matrix
Discussion on mode of application of Flow chart, Run chart, Histogram, Pareto Chart, Cause Effect Analysis, Scatter Diagram, Control Chart. It is set of tools used by Quality Professionals all over the world irrespective of the industries they do belong.
Survey Guidelines and Survey Reporting
Use of 4 W and 2 H process to penetrate to the depth of the problem. Use of Ishikawa Diagram/ Fish bone Diagram to ascertain the root cause. Use of ribs of the fish, and write in headings of the main problem areas. Most situations are covered by: a) People b) Place c) Methods d) Plant e) Equipment f) Materials. Follow why, why, why till you grab the root cause that of course must not be a symptoms.
System documentation and Consultancy Services for ISO 14001 and ISO 45001 certification
When a process, product or service is being designed or redesigned, after Quality Deployment Function (QDF). When an existing process, product or service is being applied in a new way. Before developing control plans for a new or modified process. When improvement goals are planned for an existing process, product or service. When analysing failures of an existing process, product or service. Periodically throughout the life of the process, product or service
Quality Function Deployment
Is a structural approach defining customer needs or requirements and translating them into specific plans to produce products to meet those needs. “The voice of customers” is the term to describe these stated and unstated customers’ needs and requirements.
LEAN SIX SIGMA GREEN BELT/BLACK BELT PROGRAM
Six Sigma is a rigorous pursuit of the reduction of variation in all critical processes to achieve continuous and breakthrough improvements that impact the bottom-line and / or top-line of the organization and increase customer satisfaction. Six Sigma can be interpreted in many ways. If one were to broadly categorize it into three ways:
BENEFITS OF DEPLOYING SIX SIGMA AS AN IMPROVEMENT METHOD IN YOUR ORGANIZATION:
Enhanced
Service
Delivery
Improved
Customer Satisfaction
Improve your business
processes
Allows measurable tracking of Improvement
Reduce
Lead time
Creates a process focus
Reduce wastage
& inefficiency
Forces a focus on customer through addressing defects
Improve Productivity
Implement effective process management