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DQG hosted the delegations Iraqi of General Secretariat of Ministers Council and UNDP

Dubai, 09 November 2017, UAE; Dubai Quality Group conducted EFQM Excellence Training programme for a delegation from General Secretariat of Ministers Council - Iraq in association with United Nations Development Programme – UNDP. The Excellence programme conducted on four days in a row, the programme has been followed by a Benchmarking Program in association with the Dubai Electricity & Water Authority - DEWA & Knowledge & Human Development Authority, where they shared their best practices & journey towards Excellence.

Dubai Quality Group used to organize mainly Quality and Business Excellence topics related training programs and events throughout the year with the objective of improving and promoting Quality of Service & Business Excellence in the Region. This program has been setup with the objective of qualifying the participants to become international accredited assessors in the field of European Excellence EFQM, where the DQG handed over the certificate of "EFQM Assessor Training Programme” to the 16 person from Iraqi delegation

The EFQM Assessor Training (EAT) was in Arabic and designed to train qualified EFQM Assessors, as well as provide a more detailed understanding of the EFQM Excellence Model and the RADAR Logic. This course provides an efficient learning experience delivered by Samuel Beshay, Dr. Maha El Kady & Hala Khatib.

A pre-course work is required (+/- 10-15 hours), which enables the participant to have an insight in the case study and be prepared for the group exercises. It uses a case study which resembles a real submission document, which helps simulating real-life assessing circumstances during the group exercises.

Throughout the EFQM programme, the participants have been evaluated by the trainers, based on an Assessor Competency Model. This individual assessment and coaching is based on participant’s team work contributions, participant’s evaluation of information, feedback and written exercises. It helps the participant to build on his strengths and work on his areas for improvement.

This course is a pass or fail. Passing formally qualifies the participant as an international EFQM Excellence Assessor and enables him to potentially act as an EFQM Award Assessor.

At the end of the program, Dubai Quality Group (DQG) invited the Iraqi delegation of the General Secretariat of Ministers Council and United Nations Development Program in Iraq to lunch party at the Grand Hyatt Hotel in Dubai.


Attached for publishing with the press release:

₋ Two Group photos

₋ Photo Caption.

About Dubai Quality group:

Dubai Quality Group is non-profit organization set up by the Dubai Department of Economic Development under the patronage of H.H. Sheikh Ahmed bin Saeed Al Maktoum. Guided by the vision of H. H. Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, Dubai Quality Group established in 1994 to develop and promote Quality and Business Excellences practices in UAE. Dubai Quality Group organizes Quality and Business Excellence related trainings, events and programs throughout the year with the objective of improving and promoting Quality of Service & Business Excellence in the region. DQG hosts Free Evening Seminars conducted exclusively for DQG member organizations, to provide their employees with an effective platform for networking and knowledge sharing, Dubai Quality Group offers 3 categories of membership to companies; Investor Partner, Corporate Membership & Affiliate Membership.

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For further information contact:

Doaa Afifi Business Development & PR Manager

+ 971 55 9988100

+ 971 4 3431 950

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